Late & Cancellation Policy

Cancellation Policy

If you wish to cancel your lesson with us, please notify your tutor at least 4 hours prior to your lesson. If you give us less notice, we reserve the right to charge you for that lesson.

Late Policy
If the student is not home and ready for tutoring at the start-time scheduled, we have a 15-minute grace period where the tutor will wait for the student to arrive.

However, assuming the student arrives within the 15 minutes, the tutor is still able to end the session at one-hour mark from the scheduled start-time.

If it is past 15 minutes and the session is not due to start, the tutor is allowed to leave your home, and we will reserve the right to charge you for the lesson.